《英语道歉信范文推荐合集34篇》

英语道歉信范文推荐（通用34篇）

英语道歉信范文推荐 篇1

Dear Mr. Cruz, 克鲁兹先生，

I would like to apologize for our mistake in sending you the wrong order. This email is in regards to the order placed by your company on 10th of May 20xx. 由于我们的失误，将您的订单弄错，在此，向您表示歉意。我写这封邮件是基于贵司今年5月10日下的订单。You had placed an urgent order with us for the delivery of two thousand pieces of H7 automotive lamps. But, instead of delivering H7 automotive lamps we ended up delivering to you two thousand pieces of H4 automotive lamps. We mixed your order with another order from another customer who had placed an order of two thousand H4 automotive lamps. 贵司曾给我们下需求20xx支H7汽车灯泡的紧急订单，我们给贵司出的是20xx支H4汽车灯泡，而不是贵司需要的H7汽车灯泡。我们将贵司的H7汽车灯泡订单与另一客户的H4汽车灯泡订单搞混了。I understand that you must have suffered business losses due to the mistake made by us. On behalf of Mr. Trump, our General Manager, I assure that we will compensate for your losses with the payment in your next order. Here, I also promise that we won't commit such mistake again, and make sure you receive the correct order. 因为我司的错误导致贵司的业务损失，我感同身受。这里，我代表我司总经理特朗普先生保证，将在处理贵司下一个订单时向贵司提供赔偿。我本人也承诺，我司不会再犯类似的错误，确保贵司收到的订单都是正确的。

Best regards, 良好的祝愿!

Mrs. Hillary,希拉里女士

Director- Marketing Department, Fec Inc. Fec集团市场部总监

英语道歉信范文推荐 篇2

Dear Bob,

I'm writing to apologize for having forgotten to return the "the Beatles" CD to you when I left Canada,I was in such a hurry that I packed everything in my luggage without checking carefully.

Had I paid more attention then,I wouldn't have made such a stupid mistake.

Now something must be done to solve the problem because I understand you cherish the CD enormously.

I can either s it to you by express mail or alternatively compensate you at a reasonable price.

If you do not mind,I may bring it back to you next time I go to Canada.

Please let me know which solution you prefer at your earliest convenience.

I really hope you will accept my sincere apology.

Faithfully yours,

Li ming

英语道歉信范文推荐 篇3

Dear Bob,

I am writing to express my apology to you. Several days ago, I borrowed your music CD when I lived in your house. Unfortunately, after I came back from Canada, I found it in my luggage. I was in such a hurry that I forgot to return it to you .I will send it to you by post or express as soon.

Yours sincerely,

英语道歉信范文推荐 篇4

dear,

i am terrible sorry for not having attended your class on time. because i had got a headache for several days and it is my first time to live in chongqing and i can not suit for the ,

I’m very sorry that I can’t go on a trip to Beijing ised you. I’m e places of interest in Beijing.

Wish you have a good time this weekend!

Yours,

英语道歉信范文推荐 篇5

亲爱的大卫，

我写这封信是为了对你丢失借给我的书表示诚挚的歉意。非常感谢你借给我。为了尽快还给你，我昨天把它带到图书馆了。我离开前还在图书馆借了一些其他的书。不幸的是，当我到达我的宿舍时，我找不到你的书。我搜遍了我所有的宿舍，还有从宿舍到图书馆的路。第二天我也找了图书馆。然而，我找不到你的书。很抱歉，我不能像以前承诺的那样按时还给你。但是我以后会给你买新的。希望你能接受我的道歉。

我写这封信是为了对丢失你借给我的书表示诚挚的歉意。我很感激你借给我这本书。为了尽快把书还给你，我昨天把它带到图书馆了。我离开图书馆之前还借了一些图书馆的书。可惜回到宿舍发现你的书不见了。我搜了宿舍，还有从宿舍到图书馆的路。第二天我也去了图书馆。但是，我会死，找不到你的书。很抱歉，我不能遵守我的诺言，按时把书还给你。但是我以后会给你买一个新的。我希望你能接受我的道歉。

你真诚的，

李雷

英语道歉信范文推荐 篇6

dear mr. smith, i am indeed very sorry that i missed the examination oninternational business english writing you gave last friday. i feel awful aboutit and want you to know what happened that day. i suddenly fell sick early thatmorning and my parents had to send me to the hospital. please find enclosed acopy of the medical bill. i sincerely hope you can understand my situation andaccept my apology. i would appreciate your allowing me to take a make-upexamination. i will come to your office during your office hour on monday todiscuss this possibility with you. once again, i apologize for any inconveniencecaused. sincerely yours, wang hua 样本 4 directions: one of your pen friends,john, will be visiting your city. however, for some reasons, you can not meethim at the airport on time. write a letter asking to wait for you at the airportand tell him how to recognize you. your letter should be no less than 100 words.you don’t need to write the address. don’t sign your own name at the end of theletter, use alice instead.

英语道歉信范文推荐 篇7

Dear Fris,

Please accept my sincere apology for the inconvenience that I caused you by adding the extra visiting mon e. Hosiderate arrangement .All I can say is that it er information to people the other department.

It e him and take him look around our school.e reasons that I can’t tell you.I hope you will accept my sincere apology.

Sincerely yours,

英语道歉信范文推荐 篇8

Dear Mary,

I am very much looking forward to your visit to my city. Just think: after all these years of writing to each other, we will finally have the chance to meet! However, I regret to inform you that I will not be able to meet you at the airport as soon as you arrive.

The reason is that your flight will arrive early in the morning, and the quickest I can get to the airport will be about an hour after you land. Please wait for me in the arrival lounge. You should be able to have breakfast there while you wait.

By the way, as we have never met I must tell you how to recognize me: I am medium height and have a small mustache. In addition, I will be carrying a copy of the morning newspaper tucked under my left arm.

Looking forward to out first meeting.

Yours sincerely,

Harry

英语道歉信范文推荐 篇9

Dear Jean,

I am so sorry for what I have done.you know,I didn't mean to hurt you at all. Could you calm down and listen to my explanation patiently? it's common that different people have different thoughts towards the same thing .We just had our own opinion and tried our best to make ourselves understood by each other.However,We should respect the other and his view . We are good fris . I don't really hope we can't get on well with each other because of this quarrel. I'll appreciate it if you forgive me. Sincerely

Yours,

Linda

简：

我真的为我所做的感到抱歉。你知道，我根本不想伤害你。你能静下来耐心的听我解释吗?对于同一件事不同人有不同的观点是正常的。我们只是有自己的想法，想让自己被对方接受。但是，我们应该尊重彼此、尊重彼此的观点。我们是好朋友。我不想因为这次争吵而不能相处得很好。要是你能原谅我，我会感激不尽。

琳达

英语道歉信范文推荐 篇10

Dear Ms. Jones,

On behalf of ABC Office Equipment, I ext our sincerest apologies for the bad experience you had with our sales associate, James. I understand that James made unprofessional remarks when you visited our storefront to inquire about a new copier. You came to us in search of information, and instead were subjected to a pushy salesperson.

At ABC, it’s our goal to help you make an informed purchase decision without having to deal with aggressive sales tactics. James is a new employee that I’ve been training. I take full responsibility for his behavior. He has received a written reprimand and will be shadowing one of our senior sales associates until he has a better understanding of the ABC Office Equipment approach to customer service.

I’m grateful that you brought this issue to my attention and I ask your forgiveness. We’d love to earn your business. I’ve included a voucher for 20 percent off your next purchase in our store as a thank-you, should you decide to give us a second chance. We hope to see you again soon!

Kind regards,

Jennifer Smith Equipment Sales Manager

英语道歉信范文推荐 篇11

Dear kate，

Excuse me for my long delaying in returning to you your “robinson crusoe” which i read through with great interest.

I had finished reading the book and was about to return it when my cousin came to see me. never having seen the book, she was so interested in it that i had to retain it longer. however, i hope that in view of the additional delight thus afforded by your book, you will overlook my negligence in not returning it sooner. thanking you again for the loan.

Yours sincerely,

英语道歉信范文推荐 篇12

Hello, this may not be the first time I have written to you. But I think it's the first time to write an apology letter. In fact, now I have a lot of things to think about, you say, however, these words, and I am embarrassed to speak in person, or on the phone, so I think, or again in this way, say my heart.

In fact, there is nothing special, just thank you for giving me everything, I think I have you in my life, really make me very happy, very happy, very happy. Well, I've said so much about the point today. Actually, I want to say "sorry" to you. I think you also know why, just because you called yesterday. After I finished the phone yesterday, I felt very sorry and regretted my attitude. My mood will certainly affect your mood. So, I hope you'll forgive me. Say "I'm sorry" again.

In my eyes, you are the best parents in the world. Everything you've done for me is so perfect, so perfect. You can be one of TOP's parents. However, such good parents make them feel bad because their children are in a bad mood for the moment. I feel particularly ashamed and ashamed.

Last night I had a dream and dreamt that my father would come to see me. I can just return home. But our ticket wasn't the same day. I came home before my father. Then we went to the airport when I was boarding, a customs man put away what Dad said, visa issues, go and do not let me accompany. Then I put the ticket change to see what was going on. I've been waiting outside for a long time and haven't heard from me. I'll call him. He said he was already done, and that there was nothing but a routine check. I asked him why he hadn't told me earlier, and he said he was mad at me because I made him feel bad, so he didn't tell me.

You've been with me for 20 years now, you've given me a lot of fun and a good time. When I grow up, you grow old. In spite of this, you are always young in my heart. Glad to have your parents, thousands of words can not express my gratitude and thanks.

Finally, let you say sorry again. I know you won't be angry with me, or something else. But I must say these three words. There are four words to say to you: "I love you."!

你们好!这也许不是我第一次给你们写信了。但是，道歉信我想还是第一次写吧。其实现在的我有很多话想好你们说，然而，这些话又是我不好意思当面讲或者是在电话里讲的，所以，我想想还是再次以这种方式来说说我的心里话。

其实，也没有什么特别的事情，无非就是谢谢你们给予我的一切，我觉得我的生活里有你们真的让我很开心，很快乐，很幸福。好了，说了这么多，要说到今天的重点了，其实我想和你们说一句对不起!!我想你们也知道为什么，就是因为昨天打电话的事情。昨天打完电话之后，我觉得很后悔，后悔自己的态度。我的心情也肯定影响到了你们的心情。所以，希望你们原谅我。再次说一声对不起。

在我眼里，你们是世界上最好的父母。你们为我所做的一切都是那么的无可挑剔，那么完美无瑕。你们可以说是TOP父母之一。然而，这么好的父母却因为他们的孩子的一时心情不好，让他们也因此而心情不好。我觉得特别的惭愧和羞愧。

昨天晚上做了一个梦，梦到老爸来这边看我。刚好我也可以回国。但是我们的机票不是同一天，我比老爸先回国。然后我们一起到了机场，在我登机的时候，一个海关的人把老爸叫走，说什么签证有问题，就走了并且不让我陪。后来我就把机票改签先看看到底怎么回事。我在外面等了很久，一直没有音讯。我就给他打电话。他说其实他早就完事了，也没有什么事情，只是一些例行检查。我问他为什么不在早点告诉我，他说因为我让他心情不好，生我气了所以不告诉我。

你们陪伴我左右已经20个年头了!你们给了我很多的快乐和幸福的时光。我长大了，你们却老了。尽管这样，你们在我心里永远年轻。很庆幸能有你们这么的父母，千言万语也道不尽我的感激和感谢。

最后，再次让你们说一声对不起!我知道你们不会生我气，后或者是其他的什么。但是我一定要说出这三个字。还有四个字要和你们说，：我爱你们!

英语道歉信范文推荐 篇13

Dear Sir or Madam,

I just read an advertisement in a magazine about job searchingI would like to apply for a position as a sales manager.

I understand efficient marketing strategy .My communication skills, as described in the enclosed resume, are well suited to your conditions in the advertisement .I am a recent graduate of Beijing University with a bachelor degree in marketing management. In addition to having taken a broad range of courses, I served as a salesman at ABC Company during my spare time. .

I will be happy to meet with you at your convenience and discuss how my education and experience match. Thank you for your consideration.

Yours sincerely，

Li Ming

英语道歉信范文推荐 篇14

Dear Bob,

I have just returned home and thanks for your kind help during my stay in Canada. Unfortunately, when I opened my luggage, I found the music CD that I forgot to return to you.

I am really sorry for this.I would like to pay for it so you can buy another copy at your local store. If you want to keep exactly the same one, I can mail the CD to you as soon as possible.

Again I apologize for the inconvenience I have caused.Please accept my sincere apology and reply to me at your earliest convenience and advise me of your wishes.

Sincerely yours,

英语道歉信范文推荐 篇15

Dear 马瑞,

I would like to express my apologies for I was out when you came to see me yesterday afternoon. The fact is that I had an engagement to ignorant of your visit,. You must have been disappointed by my absence.

As this is the first time you come to Beijing, Would you please let me know when you are free and i will meet you at theappointed time.

Yours faithfully,

(Your Name)

英语道歉信范文推荐 篇16

Dear my husband,

While you're reading this letter, maybe I'm doing my math or English homeething really e you.

Yours sincerely,

Wang Yu

英语道歉信范文推荐 篇17

Dear h,I am indeed very sorry that I missed the examination on International Business English Writing you gave last Friday. I feel awful about it and want you to know what happened that day.

I suddenly fell sick early that morning and my parents had to send me to the se find enclosed a copy of the medical bill.I sincerely hope you can understand my situation and accept my apology. I would appreciate your allowing me to take a make-up examination. I will come to your office during your office hour on Monday to discuss this possibility with you. Once again, I apologize for any inconvenience caused.

Sincerelyyours,

Wang Hua

英语道歉信范文推荐 篇18

道歉 Apologies 有时我们需要表达歉意，往往是因为自己做过某件事、没有去做某件事或者没能够去做某件事。道歉应该是真诚的，而且应该强调是你自己的过错，或者解释你没能够去做某事的原因。你应该:

1.道歉。 2.解释发生了的事情。

3.保证将来不会再发生了。

4.最后，再次道歉。

常用句型

Formal正式的

1. I really must apologize for…我真得为……道歉。

2. I am sorry for any inconvenience this may have caused you.我对由此给您带来的麻烦表示歉意。

3. 1 would like to express my apologies for…我要为……表达我的歉意。

4. It is with great regret that…非常抱歉，……

5. I regret that I have caused you…我为给你造成的·一道歉。

6. I hope you will forgive me for…我希望你能就……之事原谅我。

7. I am writing to apologize for…我为……之事写信道歉。

8. I am writing to express my apology for…我为……之事特此写信表达歉意。

9. Please accept my apology for…请接受我就……之事的道歉。

10. My apologies for not being able to…我为未能……道歉。

Informal非正式的

在线英语外教一对一培训 /retype/zoom/f93844efb14e852459fb5720?pn=2&x=0&y=0&raww=478&rawh=23&o=jpg_6_0_______&type=pic&aimh=23&md5sum=4b924964ffd9607334a9ea158fe00257&sign=2f37995ccd&zoom=&png=11482-&jpg=1198-" target="_blank">点此查看

yesterday. I know these days since John's funeral have been very difficult for you，and I was clearly out of order in making reference to "merry

widows." I'm sorry you had to suffer from my foolishness.

I hope you will be able to forgive me. I have tremendous respect for you and your abilities, and I hope we can continue to work well together. I'm terribly sorry.

Regards，

Tom

英语道歉信范文推荐 篇19

① Recently , there has been a growing concern among the public over the topic of _______(主题词).

② This will definitely generate a variety of positive effects . ③ To begin with , _______(积极影响一). ④ Moreover , _______(积极影响二). ⑤ Last but not the least ,_______(积极影响三). ⑥ If there’s no such an activity , _______(后果).

⑦ To the best of my knowledge , it is sensible that we make our due contributions . ⑧ In the first place , we can _______(贡献一). ⑨ In the second place , we may _______(贡献二). ⑩ Finally , we are supposed to _______(贡献三). In conclusion , we have good reasons to believe that it will have a promising prospect .

英语道歉信范文推荐 篇20

Dear Ms Winston,

亲爱的温斯顿女士：

The purpose of this is to convey to you my sincere apologies for any inconvenience you may have experience last month with respect to the installation of your Internet high speed service.

我的目的是向您表示诚挚的歉意，对于您在上个月安装互联网高速服务时可能遇到的任何不便。

I just returned from vacation this week and found your file in my in-basket. As soon as I reviewed your case it was clear that somehow your Jau. 20th request for a change in service had somehow slipped through the cracks. The only possible explanation I can give is that we have recently had a number of key staff changes, which might have resulted in your letter being overlooked.

我刚从这个假期回来，发现你的文件在我的篮子里。我一看你的案子，就知道你的JAU了。第二十要求改变服务的方式不知怎么地从裂缝中溜走了。我能给出的唯一可能的解释是，我们最近发生了一些关键的员工变动，这可能导致您的信被忽略。

Consequently, I have directed our installation group to contact you by the end of this week to set up a time convenient to you when they could go to your house and install your new router and make the necessary adjustments to your software.

因此，我已指示我们的安装小组在本周末之前与您联系，以便为您安排一个方便的时间，以便他们能够去您家安装您的新路由器，并对您的软件进行必要的调整。

Because of this serious oversight, and as a testament to our appreciation of you as out customer , we are going to provide you with your first three months of high speed service for free charge. There fore, your account will not be billed until June of this year.

由于这次的严重疏忽，作为我们对您作为我们的客户的感谢的证明，我们将免费为您提供头三个月的高速服务。因此，您的帐户将不会计费到今年六月。

Ms. Winston, let me assure you that what happened in your case is not typical of CableNet's level of customer service. We continue to be committed to providing you and all of our customers with the highest standards of service in the industry.

温斯顿女士，让我向你保证，在你的情况下发生的事情不典型的CableNet的客户服务水平。我们将继续致力于为您和我们所有的客户提供最高的服务标准。

If you have any questions please don't hesitate to call me.

如果你有任何问题，请不要犹豫，123456点钟打电话给我。

Yours in service

您的服务

Tony

托尼

英语道歉信范文推荐 篇21

Dear John,

I am extremely sorry to tell you that I am unable to go to your party this Sunday. It is very kind of you to invite me to your house and I really look forward to going to your party and sharing your happy experience abroad.

Much to my regret, I will be absent your party, owing to the fact that the College Entrance Exam, for which I am now really busy preparing, is just around the corner. What's worse, I have caught a bad cold lately and I am really not myself. Anyway, we will have many more chances to get together. Shall we make it after the Exam? I am truly sorry. I hope you will forgive me and accept my sincere apology.

Enjoy yourself and wish your party a great success.

Sincerely yours,

英语道歉信范文推荐 篇22

Dear Mr. Yu,

I just read an advertisement in(改为on) job-hunting website about recruiting some positions of(改为for) your company. I would like to apply for a position as a software engineer.

I understand it is essential to master a solid foundation for(改为of) computer science. My professional skills, as described in the enclosed resume, are well suited to your requirement. I am a recent graduate of the(删除) Peking University with a bachelor degree in Computer Science. In addition to having taken a broad range of courses, I served as an intern at a company where I have attained a fair knowledge and experience.

I will be happy to meet with you at your convenience and discuss how my education and experience match. Thank you for your consideration.

Yours sincerely,

Li Ming

英语道歉信范文推荐 篇23

Dear Sarah,

I am terribly sorry to tell you that I am unable to attend your birthday party next Thursday evening. That is owing to(因为) the fact that (同位语从句)my younger brother suddenly fell ill and was taken to a hospital this morning. I have to go there immediately and take care of him. As told by the doctor in charge, it will take around five days for him to recover and I have asked my boss for a leave.

I really regret that I cannot go to celebrate your birthday personally and would miss the perfect chance of enjoying myself with all our old friends. I have chosen a small gift for you and will send it to you tomorrow to show my best wishes. Besides, please give my regards to our friends when you meet them at the party.

Cordially, (sincerely)

Li Hua

英语道歉信范文推荐 篇24

尊贵的客人:

欢迎来到我们酒店，酒店表示非常感谢。由于酒店最近开业，在服务和装修方面存在不足，希望您给予更多的理解，给您带来的不便，我谨表示诚挚的歉意。

您给我们的建议:

我们知道以客户为导向的品牌理念，也是您的意见，让我们看到服务质量的缺陷，再次感谢您的意见，我们将在未来的管理培训中改进和加强相应的业务流程。

我们期待着再次见到你。

英语道歉信范文推荐 篇25

Septemper 25, 20xx

Dear ,

I am sorry that I accidentaly took down some notes on the textbook I borrowed from you when I was attending classes. I didn't expect that you would want the textbook back now. I hope you can forgive me.

Yours Truely,

英语道歉信范文推荐 篇26

My dear friend Keeler:

I am very sorry about that I have lost your book 《Oral English》.

I intended to gave the book back to you after I finished.

But I couldn't found it anywhere.

I am very sorry about it,and I will buy a new one to you as soon as possible.

Yours sincerely,

英语道歉信范文推荐 篇27

亲爱的西姆斯先生:

对不起，我侄子把你的杯子打碎了。我已经告诉他不要在隔壁房间前面踢足球。虽然他没听，但我还是会警告他。

我会赔偿你的损失，并从他的口袋里扣钱，警告他不要再犯同样的错误！最后，我再次向你表示对他的歉意！

希望会给你带来麻烦！

打碎你的杯子，伙计

日期：

英语道歉信范文推荐 篇28

Dear, ,

I am terribly sorry to tell you that,and I am writing this letter to show my deep regret.Please accept my sincere apology with gratitude.I hope you will understand my situation and excuse me for.

The reason whyis that.Under that circumstance,.Therefore,it was not my power to.

If possible,I would like to suggest that.I shall be obliged if you will kindly write and tell me.I am looking forward to seeing you again.

Yours,

Li Hua

英语道歉信范文推荐 篇29

亲爱的专利教授:

我很抱歉地通知你，由于几天前突然生病，我没能完成你上周布置的读书报告。在过去的几天里，我一直在医院里发烧，这使我无法进行任何学术活动。我特此提交医生& # 39；s注意。

如果你能再给我一周时间完成这项任务，我将不胜感激，因为我的健康状况正在好转。

希望你能理解我的处境，接受我的'道歉。

李明

英语道歉信范文推荐 篇30

亲爱的苏珊

我。非常抱歉，我昨天忘了去火车站接你。

前一天晚上，我们在宿舍举行了一次期末聚会。

期末考试成绩让我很骄傲，喝了一晚上的酒。

我昨天一整天都感到头晕，不知道该怎么办。

直到晚上，我才意识到我忘了在火车站接你。

从那时起，我。我试着给你打了几次电话，但我觉得你还在生我的气，不愿意。不要接我的电话。

我保证这不会发生，并希望你能原谅我。

爱詹姆斯

英语道歉信范文推荐 篇31

dear martin,

i am looking forward to your visit. just think, after all these years of writing to each other, we will finally have the chance to meet! however, i am sorry that i will not be able to meet you at the airport as soon as you arrive.

the reason is that your flight will arrive early in the morning, and the earliest i can get to the airport will be about an hour after you land. please wait for me in the arrival lounge. you should be able to have breakfast there while you wait.

by the way, as we have never met i must tell you how to recognize me. i am of medium height and have a small moustache. in addition, i will be carrying a copy of the morning newspaper tucked under my left arm.

looking forward to our meeting.

yours sincerely,

li ming

英语道歉信范文推荐 篇32

Dear _______ ，

I am excessively sorry to tell say to you that _______(直接说出道歉事由)。 Now ， I am writing you this letter of apology to show my deep regret 。 Please accept my sincere apology 。 I hope you will understand me and excuse me for _______(请求对方原谅的事由)。

The reason for my delayabsencenegligence was that _______(过失的原因)。 I had no time because _______(当时的状况)。 Therefore it’s not in my power to _______(过失导致的结果)。

Naturally ， I want to _______(解决问题的办法)。 I shall be obliged if you will kindly write and tell me that _______(期望对方原谅自我)。 I wish you could accept my apology 。

Sincerely yours ，

Li Ming

英语道歉信范文推荐 篇33

亲爱的苏珊:

我。昨晚你来看我时，我不在家，对此我感到非常抱歉。我。恐怕不行。我和几个朋友去了酒吧，没有喝酒。12点前不要回来。时钟。我希望我知道你在洛阳，因为你可以和我们一起去。这将是对夜生活的一个很好的介绍！无论如何，我会在10点钟拜访你。周六早上在你的酒店打卡。如果你没有别的计划，我们可以一起过一天？我。我会给你看一些你可能没看过的名胜。

请告诉我你周六上午是否有空。

最美好的祝愿、祝福

此致

敬礼！

20xx年xx月xx日

英语道歉信范文推荐 篇34

I was very concerned when I received your letter of yesterday complaining that the central heating system in your new house had not been completed by the date promised.

On referring to our earlier correspondence,I find that I had mistaken the date for completion. The fault is entirely mine and I deeply regret that it should have occurred.

I realize the inconvenience our oversight must be causing you and will do everything possible to avoid any further delay. I have already given instructions for the work to have priority and the engineers working on the job to be placed on overtime. These arrangements should see the installation completed by next weekend.

Yours faithfully

尊敬的先生/小姐，

昨天收到你的来信，抱怨你新家的中央加热系统未按规定时间装好，对此我非常关心。参考较早的通信，我发现我搞错了完成日期。错误完全是我的，对此我非常抱歉。

认识到我们的疏忽给你造成的不便，我们将竭尽全力避免再耽搁。我已指示这项工作优先做并让工程人员加班。这样安排会于下周完成安装。